Livermore Subaru

So far we are super happy with our new 2023 Forester Wilderness. Took it to the coast on our first weekend and driving it felt great. Also it didn't even occur to me how nice it is to sit on the tailgate on the beach. Wayne was super nice and friendly and minimal sales pressure. We had gone to the jeep dealership a few months prior and the guys there were so relentless it gave us nightmares for weeks. It was nice to have a more gentle sales experience here. Will update the review once we have some interaction with the maintenance/parts folks to see how that goes.

I my got dream car one year later after a horrible car accident and car it’s better than the last one I had. Thank you so much Manager - Carl, Associate - Danyal, & Finance Consult - Nibul. This team was efficient, professional, honest, and helpful. The way car buying should be. I did not feel pressured or deceived at any point in the car buying, negotiating, or closing of the sale process. Would absolutely buy my next car from this dealership. Thank you Livermore Subaru.

5 star service experience - Noah S exceeded every expectation I had for customer service, professionalism and communication. I will be calling him every time we bring the car in for service! Bringing the family car in for service is typically quite an ordeal and one I don't look forward to. We only have one car large enough for our kid's car seats, a stroller etc, so bringing in our Outback really has the potential to disrupt our day to day lives. Needless to say I was less than excited to receive the news that our car needed a major service and would need to be kept for several days. To be honest I was a little hesitant at first thinking that the full service wasn't necessary. However, Noah explained everything very clearly (and compassionately) and didn't rush me in the decision. I could tell that he genuinely was trying to give me the best advice possible. His communication after leaving the car was exceptional. He even took the time to promptly respond to me on his days off and was always friendly and showed that he understood that this kind of disruption could be tricky for a young family. He was very flexible, accommodating my need to come back for the child seats and even allowed me to speak to the technician about what he was seeing in the car and how we could prevent future issues. The technician (I regretfully don't remember his name) was extremely knowledgable, honest and kind even though the issues with our car were clearly due to negligence on our part (we have missed some service milestones due to not wanting to be without the car for the kids). We were given a loaner Outback for a week which was a lifesaver in terms of transporting the kids as well. For a situation that was much more expensive and disruptive than I expected, Noah made the experience surprisingly smooth and even pleasant! I can't recommend him enough.

I’ve already been sharing my experience with friends and family, but the amount of support I have received from this dealership I have not experienced before. They are truly invested in their customers from beginning to finish and even after I had purchased the vehicle. They made sure I was happy with the purchase and that I gained complete knowledge of how my new vehicle worked, they even gave me a $25 chevron gas card for taking the time to attend the tutorial of my car, I got two season passes for a ski resort in Tahoe, and a follow up phone call to wish me a Merry Christmas and to make sure I had everything I needed or if I had any questions. All staff really joined together to make sure I was taken care of even after the purchase. Thanks Farhad and everyone else for a great experience.

I bought my vehicle originally from Livermore Subaru and have stuck with them ever since. I drive a Manual Crosstrek, and recently had a sudden noise / issue pop up. I took it in, got a loaner vehicle immediately, and even to my surprise got my car back the very next day even with the hassle of dropping the whole transmission to fix the issue. All of this could not have been possible without the associate Noah helping me out. Highly recommend this location and him. Thank You Guys for helping me!

Update: I received a call from the manager. They fixed the button at no charge , offered the same discounts, and washed the car afterwards. Thank you for making things right! ------------------------------------ I used to visit the Fremont location, which offered good service, sent coupons regularly and washed the car after service. I now go to the Livermore location solely due to its proximity. When they say “A service provider or manager will give you a call “, they never do. They're okay for basic oil change, but I wouldn’t recommend major services here. They once just glued a detached button on the backdoor to open/close the trunk instead of properly fixing or replacing it. They apologized and said they would call me back to fix it, but they didn’t. The customer experience is night and day compared to Fremont.